Patient Intake Experience

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Healthcare providers, payers and life sciences organizations typically have a patchwork quilt of point solutions, often multiple EHRs and CRMS, and legacy systems that don’t integrate properly. The patient registration and onboarding process is often manual, paper-based, time consuming and error-prone.

Concentrix’s Healthcare-focused Patient Intake Experience solution power by Adobe Experience Manager (AEM) Forms empowers organizations to reimagine, modernize, and streamline the onboarding process. Seamless integration with AEM Forms is accomplished through an API-led integration framework that masks the complex business, regulatory and technical challenges healthcare organizations face.

The solution helps organizations deliver secure, streamlined patient enrollment across any device, process submissions efficiently with automated workflows, and enable personalized onboarding and communications. The result is a standout customer experience that increases engagement, conversion, and retention while reducing costs and improving patient outcomes.

How the solution is positioned against competitors:

The Patient Intake Experience solution truly automates the onboarding process by connecting data from electronic health records systems, such as Cerner and Epic, patient relationship management systems, and third-party data sources, including national drug databases such as RxNorm.

It is well positioned against similar alternative solutions, including: point solutions offered by niche vendors that typically aren’t well integrated; offerings from electronic health/medical records vendors that often provide poor user experiences; and one-off custom developed solutions that are costly and time consuming launch.

Business value this solution provides:

• Streamlines Onboarding: Reducing check-in times improves the patient experience and empowers patients and healthcare providers

• Reduces Cost of Care: Automating registration eliminates error prone busy work for clinical and office staff

• Improves Care & Outcomes: Accurate and update-to-date information improves the quality of care and outcomes

• Customizable and Configurable: The power of Adobe Experience Manager Forms allows business users to tailor the onboarding process to an organization’s specific needs

• Personalization and Optimization-Ready: Native integration with Adobe Analytics, Target, Journey Optimizer and Real-Time CDP enables personalization and conversion optimization