Omnichannel Solution for Customer and Employee Experience
Frictionless user Onboarding Journey
Business Value & Benefits:
- Improved brand perception by delivering the connected journey and relevant content across channels
- Improved brand loyalty, increase conversion rates and lower operational costs
- Enhanced scalability for new business requirements
- Increased new customer enrolment and reduce customer acquisition costs and curb drop off rates
- Higher ROI: the cost to onboard is reduced
- Quicken average onboarding time
- Enable omni-channel onboarding experiences
- Empower user self-service, reducing customer abandonment
Onboarding is the process of acquiring new users, ensuring that they have access to all the services and products that an organization can offer in a simple and fast way, integrating them to existing systems. The onboarding journey begins from discovery stage where customer does research (across various channels), shows interest in a brand or product and finally looks at registering for a product. It’s the beginning of a direct and consensual relationship with an individual as a registered user /customer. This is a crucial step in which it will be decided whether the potential users become a customer or abandon in their attempt. Thus, the client will be registered in our company, providing data that allows its identification and access to the products and / or services contracted.
This solution is ideal for customers with the following challenges/requirements:
- Unable to understand customer intent and provide relevant information for better engagement
- Unable to provide consistent experience across traditional and emerging channels
- Unable to contextualize experience and personalize recommendations and offers
- Continuous engagement and Instant guidance needed at various stages of lifecycle
- Unable to respond in real-time based on contextual and historical student interactions
- Lack of transparency in the application process
- Completion and signing of documents
- Enable behavior and analytics-based recommendations, cohort personalization
- Easy to use workflows and seamlessly integrating with existing systems
- Paperless Process and digitization with last mile completion and signing of documents