Omnichannel Solution for Customer and Employee Experience

Frictionless user Onboarding Journey

Business Value & Benefits:

  • Improved brand perception by delivering the connected journey and relevant content across channels
  • Improved brand loyalty, increase conversion rates and lower operational costs
  • Enhanced scalability for new business requirements
  • ​​​​​​​Increased new customer enrolment and reduce customer acquisition costs and curb drop off rates
  • Higher ROI: the cost to onboard is reduced
  • Quicken average onboarding time
  • Enable omni-channel onboarding experiences
  • Empower user self-service, reducing customer abandonment

Onboarding is the process of acquiring new users, ensuring that they have access to all the services and products that an organization can offer in a simple and fast way, integrating them to existing systems. The onboarding journey begins from discovery stage where customer does research (across various channels), shows interest in a brand or product and finally looks at registering for a product. It’s the beginning of a direct and consensual relationship with an individual as a registered user /customer. This is a crucial step in which it will be decided whether the potential users become a customer or abandon in their attempt. Thus, the client will be registered in our company, providing data that allows its identification and access to the products and / or services contracted.

This solution is ideal for customers with the following challenges/requirements:

  • Unable to understand customer intent and provide relevant information for better engagement
  • Unable to provide consistent experience across traditional and emerging channels
  • Unable to contextualize experience and personalize recommendations and offers
  • Continuous engagement and Instant guidance needed at various stages of lifecycle
  • Unable to respond in real-time based on contextual and historical student interactions
  • Lack of transparency in the application process
  • Completion and signing of documents
  • Enable behavior and analytics-based recommendations, cohort personalization
  • Easy to use workflows and seamlessly integrating with existing systems
  • Paperless Process and digitization with last mile completion and signing of documents